Refund policy

Because flowers, chocolate and coffee are fresh and perishable goods, we are not able to accept returns or exchanges once an order has been delivered.

Quality issues
If your bouquet, chocolate or coffee order arrives damaged, wilted, incorrect, or otherwise not as described, contact us within 24 hours of delivery at mohamadfarhat114@gmail.com or WhatsApp +961 71 015 173 with a photo of the item. We will offer a replacement or a refund, our choice, once we've reviewed the issue.

Order changes and cancellations
Delivery date, time, or gift message changes can be made free of charge up to 24 hours before the scheduled delivery. Orders cancelled more than 24 hours before the scheduled delivery are fully refunded; orders cancelled within 24 hours of delivery may not be refundable once preparation has started.

Non-perishable add-ons
Non-perishable items (such as vases or gift add-ons) may be returned unused and in original packaging within 7 days of delivery. Contact us to arrange a return.

If more than 15 business days have passed since a refund was approved and you haven't received it, please contact us at mohamadfarhat114@gmail.com.